Don’t Call It A Command & Control Come Back

In tough times, some companies double down on control. But what if resilience isn’t built by pressure—but by trust? This week’s More on Monday explores how modern leaders can turn uncertainty into strength—without losing their people in the process.

Is Your Presence Fractured?

The average American spends over five hours a day on their phone. That’s more than 36 hours a week—gone. In this week’s More on Monday, I’m reflecting on what it means to reclaim our presence in a world designed to distract us—and why showing up, fully, might be the most human thing we can do.

Never Apologize for Being a Mom

Being a working mom is a superpower—but it shouldn’t require superhuman strength. This Mother’s Day, we need more than flowers and brunch. We need leaders who say, “Your full humanity is welcome here.”

The Brain Race is Rigged

Forty‑eight years stand between today and equal power for women in America’s boardrooms—a delay longer than an entire working lifetime. Parity Now challenges the old boys’ network head‑on, exposing the hidden systems that keep the world’s best minds on the sidelines.

AI Driven Experience Today, Tomorrow, and Beyond

Too often, customer service today is stuck in the Stone Age—manual, reactive, and constrained by outdated processes. Experience Manufacturing™ is the natural evolution, combining human intelligence and AI to create proactive, emotionally resonant, and profoundly human customer experiences.

Wawa & the Kindness Effect- A Real-World Model of Experience Manufacturing™

Jeremy Victor is a pioneering futurist and the creator of Experience Manufacturing™, a modern framework for building emotional equity and lasting brand affinity. He is the author and podcast host of Business at the Speed of AI, where he explores how intentional design, emotional intelligence, and technology shape the future of customer experience and leadership.

Breaking Barriers: Jenny Cavnar and the Power of Equality in Sports

Jenny Cavnar is set to make history as the first female play-by-play MLB analyst for the Oakland Athletics. But this isn’t just a personal milestone—it’s a sign of a shifting landscape in sports and beyond. What if giving women bigger microphones isn’t just about equality, but about unlocking untapped excellence?

Be Here, Be Now: A Thanksgiving Reflection

This Thanksgiving, I’m reflecting on the power of presence—and how self-awareness helps us savor the moments that matter most. After a season of separation, my family is finally together again, and it’s reminding me that connection begins when we choose to look up. Eyes up. Phone down. Be here, be now.