Jeremy Victor on Leadership, AI, and the Future of Work
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Chief Customer Officer – The Most Critical Role in the AI-First Boardroom
Summary
The Chief Customer Officer is no longer a “nice to have.” In the AI-first boardroom, it’s the most critical role for turning customer experience into a profit center, building loyalty, and creating emotional equity that lasts.
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Progress, Friction, Now and the Future
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We must, as Washington urged, catch the spirit of modern progress, or be shut out by those who have.
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Needle In A Haystack, Helmet In A Mountain
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This isn’t a story about artificial intelligence replacing humans. It’s a story about what happens when human will, emotional commitment, and technological tools align.
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No One Knows What Happens Next
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AI feels like a fast-forward button on possibility—so what are we actually sprinting toward? In a disarming 90-minute chat, Sam Altman admits he doesn’t yet know the downside, while comedian Theo Von fires the questions every parent, leader, and citizen is quietly asking. Wonder, worry, and laugh-out-loud moments included.
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Modern Work Ethics: Building Trust in the Age of AI
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Trust is the oxygen of modern work. Without it, even the best-designed systems collapse. As work evolves at AI speed, success isn’t about where you work—it’s about how you show up, with integrity and purpose. Here’s a framework for building trust and balance in today’s workplace…
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Leading Without Looking: Trust as the Currency of Modern Day Work
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As companies rush back to old models of oversight and control, there’s a better way forward. Explore why trust—not surveillance—is the true currency of modern work, and learn how high-character leadership can transform the employee-employer relationship in our AI-driven age. This fresh framework for building trust challenges the return-to-office mandates and paternalistic thinking holding organizations back.
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Delight Is Not an Accident: Reflections from SendBird Spark on the Future of Customer Experience
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At SendBird Spark, one truth became impossible to ignore: we’ve built a world that communicates constantly yet connects rarely. Delight.AI offers a glimpse of what’s next—service as a utility, relationships at scale, and a path beyond the commodity race of LLMs. This is where customer experience finally becomes relationship architecture.
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A Day for the Brave: Honoring Service and the Spirit of More in New Britain Township
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This video is dedicated to every man and woman who has ever served even a single day in service to our country. Thank you.
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From Presence to Contribution: The Four Codes to Becoming More
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In this episode of Business at the Speed of AI, Jeremy Victor and Rick Dzavik explore The MORE Effect and its Four Codes—Presence, Possibility, Connection, and Contribution. They discuss what it means to be human in an AI-first world, why optimism is a discipline, and how leaders can balance technology’s speed with human ingenuity, ethics, and judgment.
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Get Busy Living: Lessons from the Age of AI
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If Andy Dufresne read the news of Amazon’s recent announced layoffs, I’d imagine he’d turn to Red and say, “I guess it comes down to a simple choice, really. Get busy living, or get busy dying.”
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Thriving in the Age of AI: The Human Part of Everyday America
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In an era where artificial intelligence is rapidly transforming industries and our daily lives, Jeremy Victor and Rick Dzavik remind us of the importance of embracing our humanity. In their recent podcast episode, the duo explores how AI can coexist alongside uniquely human traits, contributing to everyday life, business, and leadership.
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Veterans, Values, and the Next 250 Years
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In this week’s episode of Business at the Speed of AI, I had the privilege of reconnecting with my friend and former colleague, Perry Rearick—a 20+ year U.S. Army Special Forces veteran who now brings his discipline, leadership, and insight to the business world.
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Do Something Worth While
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The explanation is that he has a twenty-track mind, and all the tracks converge on one objective, which is to do something worth while.
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Jeremy Victor Announces First Book: The MORE Effect
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As we begin celebrating the 250th anniversary of the founding of our country, it’s time to reclaim our values, reclaim civility, and independence from the feeds.
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“𝑳𝒆𝒎𝒐𝒏𝒂𝒅𝒆! 𝑮𝒆𝒕 𝒀𝒐𝒖𝒓 𝑳𝒆𝒎𝒐𝒏𝒂𝒅𝒆 — 𝑾𝒆 𝑻𝒂𝒌𝒆 𝑽𝒆𝒏𝒎𝒐!”
Summary
When it comes to 𝐓𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦𝐢𝐧𝐠 𝐓𝐡𝐞 𝐄𝐧𝐭𝐞𝐫𝐩𝐫𝐢𝐬𝐞 (a theme we’ll be exploring in the 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐚𝐭 𝐭𝐡𝐞 𝐒𝐩𝐞𝐞𝐝 𝐨𝐟 𝐀𝐈 podcast this fall), there is nothing more important than the ability to quickly accept change and move forward.
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Is Tragedy Meant to Awaken Presence?
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The news of the weekend gave me such pause …
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Halfway Through 2025: Finding Meaning in the Age of AI
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In a world changing faster than we can explain it, the real measure of progress isn’t speed—it’s meaning. In this mid-year reflection, I explore five trends reshaping how we lead, serve, and build in the AI-first economy.
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I Wonder, I Wander
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Two verbs, one philosophy: wonder and wander. See how a simple shift in focus turns the world around you into … more.
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The Connection Code
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In our AI-first always-on world, true connection is rare currency. A simple formula can make amplify moments into more.
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A Shining Example that Achievement Knows No Gender
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This is the world I want my daughters to see. Hard work, human ingenuity, and the instinct and will to overcome, achieve, and lead. Sara Blakely