At SendBird Spark, one truth became impossible to ignore: we’ve built a world that communicates constantly yet connects rarely. Delight.AI offers a glimpse of what’s next—service as a utility, relationships at scale, and a path beyond the commodity race of LLMs. This is where customer experience finally becomes relationship architecture.
This video is dedicated to every man and woman who has ever served even a single day in service to our country. Thank you.
In this episode of Business at the Speed of AI, Jeremy Victor and Rick Dzavik explore The MORE Effect and its Four Codes—Presence, Possibility, Connection, and Contribution. They discuss what it means to be human in an AI-first world, why optimism is a discipline, and how leaders can balance technology’s speed with human ingenuity, ethics, and judgment.
If Andy Dufresne read the news of Amazon’s recent announced layoffs, I’d imagine he’d turn to Red and say, “I guess it comes down to a simple choice, really. Get busy living, or get busy dying.”
In an era where artificial intelligence is rapidly transforming industries and our daily lives, Jeremy Victor and Rick Dzavik remind us of the importance of embracing our humanity. In their recent podcast episode, the duo explores how AI can coexist alongside uniquely human traits, contributing to everyday life, business, and leadership.
The explanation is that he has
a twenty-track mind, and all the
tracks converge on one objective,
which is to do something worth while.
The explanation is that he has
a twenty-track mind, and all the
tracks converge on one objective,
which is to do something worth while.
As we begin celebrating the 250th anniversary of the founding of our country, it’s time to reclaim our values, reclaim civility, and independence from the feeds.
The Chief Customer Officer is no longer a “nice to have.” In the AI-first boardroom, it’s the most critical role for turning customer experience into a profit center, building loyalty, and creating emotional equity that lasts.
We must, as Washington urged, catch the spirit of modern progress, or be shut out by those who have.
